Feedback and Complaints

Summary

If you have any feedback about the service you have received at the clinic and you would like to discuss:

The following options are available:

  • Discuss the issue with your own doctor
  • Speak to our practice manager, Jacqui Adams

 

If you feel that your concern has not been addressed please contact:
Health and Community Services Complaints Commissioner
Phone: 08 8226 8666

 

Patient Survey Results 2021

Seeing a Doctor  of your choice or quickly

  • book in advance
  • casualty available  most days
  • book on the day appointments available

Running on time –

Whilst our doctors try to run on time sometimes patients have emergency medical problems which need addressing. We have tried to alleviate this by asking patients if they need extra time when making an appointment.

Easy to make an appointment for day and time which suits me – 

Patients are encouraged to rebook for regular appointments. We have a small number of book on the day appointments and patients can be put on a cancellation list  for possible cancellations.

Core Standards

We expect mutual respect between patients and all members of the health team at Christies Beach Medical Centre. Aggressive or abusive behaviour will not be tolerated within the practice.

We expect patients to respect the privacy of other patients in the waiting room.
Mobile phones should be switched off in the waiting room and consulting room. Children should be supervised at all times.

We would appreciate full disclosure of your past and current medical treatment to allow us to provide you with the best possible care whilst acknowledging your right to have more than one GP.